The Squeaky Wheel Monday, December 25, 2006 |
Whether it works or not, a lot of customers are now adopting this concept everyday on a daily basis. The Squeaky Wheel Gets the Grease.
Apparently the concept is working here in the UAE. If you shout enough you will probably be heard and even served better.
Those are any service business’s nightmare, are not they? Well actually they are not.
What business people should be really afraid of, are the quite ones, if you serve them bad, they would stay quite, keep walking and never look back.
I, myself behave that way, unlike my father (you should’ve seen him at Chilis the other day, the poor waitress had to reheat the plate three times).
Two weeks ago, we wanted to open a back account for our new employees, we deal with the BEST international bank in the CITI *hint*. Of course after calling, scheduling, calling back, rescheduling, the guys came to the office to give us the application and get the signatures.
All was done in 20 minutes and we were promised that the ATM cards and the free credit cards would be mailed to us in a maximum of 5 working days. After two weeks of chasing the salesman who opened the account for us, we discovered that he hadn’t submitted the ATM cards applications and it would take at least 4 working days to submit the new applications.
I was really pissed off and I called their contact center. After spending half of my one-hour lunch break waiting and being transferred, I finally got to speak with someone who was able to speak English. She apologized for what the salesman had done, applied for the ATM cards on the phone and all was ok. But the bliss does not last; we were supposed to go to the bank to collect the cards since they wouldn’t be delivered till after the holidays and the new year, and that was a disaster because the Card Delivery Department could give you the card only between 3 and 5 PM. We work from 9 AM to 6 PM and the break is at 1 PM, can anyone tell me how I am supposed to collect the card?
Anyway, I called again and asked if someone could collect the card on behalf of me, they said it was possible but I needed to write an authorization letter which I had.
The salary had been transferred since 23rd of December, I needed money so I can go Christmas gifts shopping for my friends. I called the bank and they said I need to come to the branch and manually withdraws money, first it sounded ok, but the tellers remains open from 8 AM till 4 PM. Again.
I was still quite, I didn’t shout, didn’t yell, didn’t curse, didn’t do anything but recommending every person I know to stop dealing with that bank.







